Ouch. That tedious telephone call to the customer. The drive shaft sleeve is leaking and that is no cheap repair. Only your customer doesn’t have a clue, you hear the doubt on the other end of the line.
But imagine that your technician explains himself on video what the repair is, its exact location and why it is important. With VentaVid, this is quick, easy, professional and personal to do.
Put your customers at ease and exude confidence. Communicate repairs in a transparent and persuasive manner using the VentaVid aftersales app. Persuade your customers of the need for a repair in a distinctive manner. The result: faster approval of repairs, less discussion on the phone and a higher level of customer satisfaction.
The result? A committed customer who finds he’s being taken seriously.
Receive valuable customer feedback, (NPS)-scores and notifications in your dashboard. Advantage: you can make adjustments and improvements quickly.
With the offer / joblines option, you add the recommended repairs to the video and enable your customer to approve them. Quick and easy. Video seen, check, approve and finish.
Technician creates the video, places it in the shared folder, service employee checks and sends it. Quick and controlled.
Create a persuasive video with short alternating shots. Advantage: professional, persuasive videos for your customers.
Mercedes Benz South West | Steve Mildoon
Want to find out how VentaVid can help you further, below and above the line?
Call us now on +44 20 7442 5919
