Venta Capture, a product of VentaVid, is a guided visual capture platform: your customer, tenant, driver or contractor films what you need on their own phone, guided step by step, with no app and no account, and it arrives as a sealed, structured case in your team's inbox. That inbox is shared: every case has a reference number, a status, an owner and a clock, so you always know who has it, how long it has been waiting and whether you are waiting for the customer or the customer for you.
4 out of 5 issues handled and closed the same day. Reported by teams using Venta Capture, a product of VentaVid.
IC-2026-000381 video, 8 photosNew
IC-2026-000371 video, 8 photosIn progress
IC-2026-000361 video, 8 photosCompletedVideo from customers ends up on private phones, in personal mailboxes and in chat groups. Two colleagues work the same case, a third waits for someone who has left for the day, and the customer calls to ask what happened.
Nobody can say how long a submission has been open.
A claims team loses a case between the handler who received it and the appraiser who should have looked at it, and the customer chases both.
A field service or support desk cannot tell which fault reports are waiting on the customer and which are waiting on them.
A dealer group, a rental company or a property manager with several locations cannot see which branch is looking at what.
Your team sends a secure personal capture link, or the customer scans a QR code. Staff can also start a capture themselves at the counter or on site.
The customer films what your flow asks for, answers the questions and submits. Recorded now, on this device, sealed on arrival.
The submission arrives under your own reference number with the default status. A routing rule sends it to a person or a team with an SLA in hours; without a rule, it lands in the tenant inbox.
Someone claims the case (or is assigned), reviews media, answers and transcript, adds a note, asks for a retake, escalates with a reason, or moves it to the next status and on to your own systems.
Every case has one owner, one status and one clock. That means you know who is working on it, how long it has been open, and whether the delay sits with your team or with the customer.
Escalate to a manager with a reason; they approve or reject, and the decision stays on the case with its time. That means the four-eyes moment happens in the file, not in a chat thread nobody can find later.
Notes, statuses, retake requests and the activity log sit on the case. That means a colleague, another branch or a partner picks it up without a hand-over call.
Submit a case on your own phone and watch it arrive, routed and clocked, in a demo inbox.
Per tenant, with colours, one default and one final. The shipped set is New, In progress, Completed, Closed; add your own. Cases can be archived.
Switch on "require claim" so a case must be picked up before it can be handled (admins and team leads exempt). Assign to a colleague. Escalate to a manager with a reason; they approve or reject. Internal notes are team-only, with author and time.
Rules per form or for the whole tenant, sending to a user or a team, each with an SLA in hours. Notifications on new submission, claim, assignment, status change or note.
Link to the view link and the dashboard, the view link only (for handlers without a login) or the dashboard only.
A reference scheme with prefix, digits and optional year, plus a separate field for the number your own system uses.
Link created, opened by the customer (recorded server side), submission received, claimed, note added, escalated, approved. Who did what, when, on whose account.
Find and filter across cases. See how case management with an SLA and an escalation path differs from a plain shared inbox.
Routing per form or for the whole tenant sends it to a person or a team, with an SLA in hours. Optionally a case must be claimed first. In doubt, anyone can escalate to a manager with a reason.
The video and photos with counts, the answers per question, the customer's details, the transcript of spoken answers, timestamps, signals and the activity log, all under your own reference number and your separate "your reference" field.
One click: retake. The customer gets the same flow, aimed at what is missing, and the new submission becomes a case linked to the original, with the customer's reason for re-recording stored on it.
Yes, through a view link. The notification email can carry that link only, so handlers without an account still get everything they need.
Yes. Users, teams, roles and tenants sit at organisation level, so a dealer group, an insurer or a national service organisation can model branches and brands under one contract.
There is a statistics screen in the dashboard. Details on this page follow once the screen is documented.
See also linked cases, teams and roles, integrations and API, the signals that show in the case, and reporting. Background: reducing claims cycle time.
Route your first flow to the right person and see the case arrive.
Live in 10 minutes. Stuck? Book a free setup call and we build your first flow together.
