How Video Accelerates the Buyer’s Journey

As a car dealer, your success depends on customer communication. Every customer journey begins with that first contact, which then leads to an appointment, then to a showroom visit, and eventually to selling the customer on the vehicle they want.

Every part of this process is crucial—and video is your most powerful tool for increasing the chances of success at each stage.

when should you send a video message in sales

Personalized video messages can help you build rapport, trust, and ultimately a more positive customer experience that:

- Provides more effective messaging with visuals and non-verbal cues
- Generates faster customer replies- Shortens the customer journey to close deals faster
- Uses less resources and saves time
- Drives more sales and aftersales with a stronger customer relationship

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