Your team reviews every submission in a shared inbox. If something is missing, one click asks the customer to film again.
▶1:42 · transcript readyInstruction: "Film the outside rear-right again, I can't see it clearly." The new recording links itself to this case.
Footage sits in one person's mailbox. A missing shot means another phone call, another explanation, another week. Nobody sees the status, so everybody asks.
Video, photos, answers and transcript arrive together in the shared inbox, on the right case.
Watch, read the transcript, check the timeline. Claim the case or assign it to a colleague.
One click, a personal message, the same link. "Could you film the other side of the street too?"
Approve, escalate or export. Every step stays on the case timeline.
Video, photos, transcript and timeline sit together, so most cases can be judged from the desk.
One click sends a personal message and the same link. The full history stays on the case.
Claim, assign, comment and track in one shared inbox, so no case waits in a personal mailbox.
