You decide what gets filmed, in what order, with which questions. Your customer opens a link and is walked through it. What comes back is not a video in an inbox, but a structured case tied to your reference.
4 out of 5 issues handled and closed the same day. Reported by teams using Venta Capture, a product of VentaVid.
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Case #2481 · one-time link
RECIPIENT EMAIL
MESSAGE
The link is added automatically.
Hi Sam, sorry to hear about the damage. Please film it for us via this link:
company.ventacapture.com/8dUdela8D7s
▶You are making a decision about something you cannot see, based on what someone else managed to put into words.
Set the steps, the order and the questions. Your expertise goes into the flow, so the customer does not have to know what you need to see.
SMS, WhatsApp, email, or a QR code on screen or on paper. On an invoice, in a portal, in a confirmation mail, on the counter.
It opens in their browser, in your branding. Step by step, with conditional questions that change depending on what they show you. Nothing to install, nothing to sign up for.
Video, photos, the answers they gave, timestamps and device context, all tied to your own reference and sealed on arrival.
Most cases can be judged from what came back. You send someone out when the evidence says you have to, not because you cannot see.
Nearly a quarter of problems need an answer rather than a visit. You only find that out once you can see it.
The customer shows you the problem once, so they stop ringing to describe it again.
Percentages reported by Venta Capture from its own deployments. They describe what those teams measured, not an industry benchmark.
Build one flow, send it to a single customer, and see what comes back.
