Send a link. Your customer films what you need to see, in your branding, on their own phone. No app, no account, no appointment. It lands in your inbox as a sealed case.
4 out of 5 issues handled and closed the same day. Reported by teams using Venta Capture, a product of VentaVid.
Show us the damage
Film one slow lap around it. Start close, then step back so we can see where it is.
The alternatives are an app the customer has to install, a portal account, or a video call. The first two lose people before anything is filmed. The third works, but costs both sides time: an appointment, someone from your team at that moment, and a diary that decides how many you can do in a day.
A customer you see once will not install an app to show you a scratch.
"Send us some photos" comes back by email, WhatsApp and text, to three different colleagues.
A video call takes two people at the same moment, so the diary decides the capacity.
Steps, order and questions come from you, so the customer never has to guess what you need to see.
SMS, WhatsApp, email, a QR code at the counter, or straight from your own system.
The link opens in their browser, in your branding, in their language.
Video, photos, answers and transcript under your own reference, sealed on arrival.
A link works for the one-off customer as well as the regular. Send now, they film when it suits them, you review when you are ready.
Your name in the link, your logo on the page, your sending domain on the email. Nothing on their screen says "third party".
The case carries your own reference number, so it lands on the right file without anyone retyping.
Get a real capture link on your own phone in the next two minutes.
Every way the link reaches the customer, and what makes it look like it came from you.
One share window in the dashboard: email with your own message and an optional QR code, SMS to a mobile number, or copy the link for WhatsApp. Or send it from your own system through the API.
The preview under the link in SMS or WhatsApp already tells them what to expect: a short video, no app, no account. So they open it.
Opened on a laptop, the page shows a QR code to continue on the phone. The camera that films is always the one in the customer's hand.
Share link
IC-2026-00038 · personal link
RECIPIENT EMAIL
MESSAGE
The link is added automatically.
Put it on an invoice, a service screen, a portal page or a sticker at the counter. The customer scans it with the phone camera and the flow opens, in your branding.
At the counter, in the yard or on site, without sending anything. The case lands in the same inbox, with the same reference and the same seal.
QR code for this link
Site inspection
Set your brand style once in the template builder. Every invitation, capture page, thank-you page and report email carries it. Nothing on the customer's screen says "third party".
The email goes out from your own domain and the link carries your company name. A message from you gets opened; a message from an unknown platform does not.
Template builder · your brand style
Logo background
Logo size · 40px
Preview
SMS and email from the dashboard, a copied link for WhatsApp, a QR code on screen or on paper, or the API from your own system.
No. The link opens in the browser of any phone. No app store, no installation, no password.
The page shows a QR code to continue on the phone. Filming always happens on the device in the customer's hand.
Nothing breaks. They film when it suits them and your team reviews when the case arrives. Nobody has to be online at the same moment.
15 languages. The flow follows the language of the customer's phone, system texts included.
On-site starts carry property check-ins, service intake at the counter for dealerships and proof of work in field service. Background: our post on remote inspection software.
Build one flow, send it to a single customer, and see what comes back.
Live in 10 minutes. Stuck? Book a free setup call and we build your first flow together.
