Venta Capture, a product of VentaVid, is a guided visual capture platform: your customer, tenant, driver or contractor films what you need on their own phone, guided step by step, with no app and no account, and it arrives as a sealed, structured case in your team's inbox. Check-in, check-out, a maintenance request, a leak or a finished job: one link, one case.
Sealed on arrival. Room by room, in the tenant's own language, with a copy for the tenant.
A property manager's day is built around other people's homes and other people's descriptions of them. "There's water coming through the ceiling." "The place was spotless when I moved out." "The job's done, send the invoice." Each sentence is a visit, or a decision made blind.
Check-in inventories are done in a hurry, on paper or in a generic app, and the photos are not where the deposit dispute is.
Maintenance reports arrive as a phone call or a two-line email, so the wrong trade goes out, or the right trade goes out without the right part.
Contractors say the work is complete, and nobody sees it until the next tenant complains.
The tenant, resident or contractor gets a secure personal link by SMS, WhatsApp or email, or scans a QR code in the tenant portal, on the welcome letter or at the door. No app, no account.
Your flow says what to film: which rooms, which angles, which meter. A question steers the next step, so a leak asks for different footage than a check-out. The instruction stays on screen while filming.
The submission arrives under your own reference with a server-verified receipt time, a fingerprint per file, a signed seal and a transcript of what was said. Both the tenant and your team can hold the record.
The right person claims the case, assigns a contractor, requests a retake if a room is missing, and moves it to the next status. A view link lets a contractor or landlord look without a login.
You see the room, the leak and the meter before anyone drives there. Remote-first, not remote-only: the visits that remain are the ones the footage says are needed, and the person going knows what to bring.
Check-in and check-out are two guided captures linked in one file, sealed on receipt, with the tenant holding their own copy. When the deposit is discussed, both sides look at the same two records.
Cases carry a status, an owner, an SLA and notes, so the water leak is not lost in a mailbox while the check-out is chased in a chat group. The next person sees what the previous one saw.
Send yourself a check-in flow or a leak report and see what lands in the inbox.
The tenant types or scans the property or tenancy reference, so the case lands on the right address.
A single-choice list: leak, heating, electrics, damp, other. The answer decides the next steps.
For a leak: "film the room, then the spot where the water comes in, and say out loud when it started." The instruction stays on screen while recording; the commentary is transcribed.
Asked only when the answer calls for it.
Yes or no. A yes can be routed straight to the on-call team by an advanced workflow rule.
No. The link or QR code opens in the browser of any phone. The tenant follows the steps and submits. Nothing to install, no account to create, and the flow runs in their own language.
Yes, through a view link. You can also copy the case for your property management system. Nobody outside your team needs a login to look at a case.
One click requests a retake. The tenant gets the same flow, aimed at what is missing, and the new submission is linked to the original with the reason recorded.
No. It gives your team a guided, sealed view of the situation so a qualified person can decide. Capture does not diagnose and does not assess.
Encrypted in transit and at rest, with a retention period you set and automatic purge. The raw IP address is deleted after a configurable number of days (default 14). If a tenant declines location, the case says so neutrally.
Also relevant: field service, flow builder, security and privacy and sealed evidence.
One flow for check-in, one for repairs, one for completion. All in one inbox, sealed on arrival.
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