Venta Capture, a product of VentaVid, is a guided visual capture platform: your customer, tenant, driver or contractor films what you need on their own phone, guided step by step, with no app and no account, and it arrives as a sealed, structured case in your team's inbox. The flow builder is where your team puts its expertise into those steps: what to show, in what order, with which instruction, and which question decides what comes next.
Standard flows ready-made, adjusted by your own team. Custom flows set up around your process.
"Send us some photos" hands the decision about what matters to the one person who does not know: the customer. Too close, too far, the wrong angle, no context, and every missing angle turns into a phone call or a visit.
The expert's knowledge of what a claim, an intake or a check-in needs to show stays in the expert's head.
A claims handler asks for "photos of the damage" and receives four dark close-ups with no overview.
A field service planner gets a video of a machine but not of the type plate, the display or the surroundings, so the technician still goes out blind.
A property manager or rental desk receives a check-in that covers two rooms out of five; the dispute later is about the missing three.
Drag blocks into place: a scan field for the reference, a video step, photo slots, a question. Give each step an instruction in plain words and, where useful, an example photo. Branching between paths is set up with you.
Publish the flow and share its secure personal capture link by SMS, WhatsApp or email, or show the QR code on screen, on an invoice or at the counter.
The customer follows your steps in the browser: scan, film with the instruction on screen, fill the named photo slots, answer the questions that apply, tick the declaration. Recorded now, on this device.
The submission lands as a structured case under your own reference number: media, answers per question, transcript, timestamps. Your team reviews, asks for a retake or hands it on.
Your steps, your order, your instructions. That means the case comes back complete and comparable with the previous one, and nobody has to call the customer for the angle that was missed.
A yes on question three means: film it. A no means: move on. That means the customer only films what is relevant, and you do not have to ask afterwards.
Standard flows come ready-made and your team adjusts them without a developer. Custom flows, with if-this-then-that logic, branching and routing, are set up by VentaVid around your process. That means a damage report, a service intake and a check-in each get their own flow, and the complex ones are built with you, not left to you.
Send yourself a capture link and go through a flow the way your customer would.
Video step (per-step timer, instruction overlay while filming), photo slots (a grid with a counter, each slot labelled, required or optional, with an example photo), scan field (QR or barcode, typing as fallback), single-choice and yes/no questions, free text, customer details (asked at the end), declaration checkbox, and a configurable thank-you page with a copyable reference number.
"Is the object still in use?" Yes: film it running for fifteen seconds with sound. No: four photos of the damage. Two paths through one flow, both ending in send and seal. Branching like this is a custom flow, set up around your process.
Build, Links (the capture link, the QR code, share texts), Workflows (an email on every submission, plus rules: if field X meets a condition, and the case moves itself), Visibility (everyone, or named people only).
A notice before recording, a privacy notice or an instruction, shown right before filming or at the start, with an optional tick that is stored with the case.
Damage report, trade-in walkaround, condition check, ready to use and adjusted by your team; or a custom flow with conditional questions, set up by VentaVid around your process.
There is no maximum video length or photo count per step, and each flow runs fully in the customer's language.
The flow tells them per step: show this, film this, answer this. The order and the instructions are yours, and an instruction stays on screen while the camera runs. An example photo per step shows what a good shot looks like.
Not for a standard flow. Your team adjusts steps, slots, questions and instructions in the builder, in plain words, and standard flows come ready-made. Flows with if-this-then-that logic, branching between paths, routing rules and integrations are set up by VentaVid around your process; that is a paid custom setup, scoped with you on a call.
Yes. A single-choice or yes/no question steers the following steps, so one flow can cover "inside" and "outside", "still leaking" and "dry", each with its own photos and video. That kind of flow is set up with you.
Yes. Visibility is set per form: everyone in the organisation, or named people only. Useful for sensitive claims or HR-adjacent flows.
Yes. The capture experience runs in 15 languages, following the browser language, and system texts such as Back and Next follow along. Your team reads the case in its own language.
Only if you allow it on that form. By default everything is recorded in the session. An allowed upload is checked on arrival and labelled with what it can and cannot prove.
See also the template library, branding, languages, the shared inbox the flow feeds, and workflow automation. Background: guided capture and our post on guided photo capture.
Drag the steps into place, send one link, and see what comes back.
Live in 10 minutes. Stuck? Book a free setup call and we build your first flow together.
