Cases route themselves. Status, owner, notifications, and handover to the systems you already use.
Every submission means copy-paste: download the video, attach it to the CRM record, email the team, update the status. Handwork that slips exactly when it's busy.
Every case opens with a status, an owner and a deadline, set by your rules. Switch on require claim and nobody works the same case twice.
Notifications fire on a new submission, a claim, an assignment or a status change. Conditional rules send a case straight to whoever should judge it.
Routing resolves per form, then campaign, then tenant. API and webhooks push the case on to Salesforce, your ticketing system or your own reference.
Reporting covers volumes, handling times and outcomes, per team and per flow, so you can see where cases actually slow down.
Submissions forward themselves to your CRM or ticketing system, with your own reference attached.
Rules set the owner, the deadline and the notification, so a case never sits still silently.
Reporting on volumes, handling times and outcomes, per team and per flow.
Configure a button that appears on a clean submission and sets the status you choose. Payout, approval and handling stay in the systems that already hold them.
