Venta Capture, a product of VentaVid, is a guided visual capture platform: your customer, tenant, driver or contractor films what you need on their own phone, guided step by step, with no app and no account, and it arrives as a sealed, structured case in your team's inbox. For support teams, that is the fault, the serial number and the error light in one case, before the agent picks up the phone again.
47% fewer inbound support calls monthly. Reported by teams using Venta Capture, a product of VentaVid.
"It makes a weird noise and there is a light blinking, sort of orange." The agent asks which model, how many blinks, whether it happens on start-up. Fifteen minutes later nobody is wiser, a technician is booked for Thursday, and on Thursday the fix takes ten minutes.
Descriptions over the phone that the agent cannot check, so the wrong part ships or nothing does.
A visit for a problem that a specialist could have judged from a thirty-second clip.
Photos on WhatsApp and notes in the ticket, and the next agent starting from zero.
The agent sends a secure personal link by SMS, WhatsApp or email, or the customer scans a QR code in the manual, on the device or in the portal.
A choice question narrows it down, the camera opens with the instruction on screen, and the customer says what happens while filming. The serial number is scanned, not typed.
Routing sends it to first line or straight to the specialists, with an SLA in hours. The transcript, the serial number and the media sit on one case with your ticket reference.
The agent sees the fault and solves it on the spot, ships the exact part, or books the visit with everything the technician needs.
The agent sees what the customer sees. First contact resolution goes up because nobody is guessing at a description. Teams using Capture report 4 out of 5 issues handled and closed the same day.
23% of customer problems solved without dispatching a technician, 47% fewer inbound support calls a month and 79% fewer field service visits. Reported by teams using Venta Capture, a product of VentaVid.
Video, transcript, serial number and answers, under your own reference. The next agent, the specialist or the warranty desk sees what the first one saw, and "copy for CRM" puts it in the ticketing system.
Send one link to your own phone and see what a support case looks like.
The customer opens the link and ticks the consent line. A choice question: what is the problem? Does not start, makes a noise, shows an error, leaks, something else. The answer decides the next step, so a noise gets "film it running for fifteen seconds with sound" and an error gets "photo of the display". Then the barcode: scan the label on the back, or type the number if the sticker is worn. A yes/no: is there anything the fixed photos do not show? A free-text field. Contact details at the end, and a reference number the customer can quote when they call.
The case shows the answers per question, the transcript with a search box, the serial number and the media. The agent replies from the ticket, escalates with a reason, or asks for a retake aimed at the one angle that is missing.
No. The link or QR code opens in the browser of any phone. No app, no account.
The flow says it per step: show this, film this, answer this. You set the order and the instructions with conditional questions; the customer follows.
Yes. The instruction asks them to describe what happens while filming. The spoken answer is transcribed and searchable in the case.
Remote-first, not remote-only. Some faults need a visit. Those visits leave with the right part and the fault already seen.
Yes. Every case has "copy for CRM", and there is a REST API with scoped keys, webhooks and automations, so the case lands on the ticket.
Also relevant: shared inbox, scan fields and integrations and API. Background: our post on remote diagnostics.
One link, one guided video, one case your agent can act on.
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