Venta Capture, a product of VentaVid, is a guided visual capture platform: your customer, tenant, driver or contractor films what you need on their own phone, guided step by step, with no app and no account, and it arrives as a sealed, structured case in your team's inbox. For field service that means triage from the desk, the right part on the van, and the finished job shown instead of described.
79% fewer field service visits. Reported by teams using Venta Capture, a product of VentaVid.
Jobs get done, but the information around them is thin. The customer describes a noise. The planner guesses the part. The engineer drives out, looks, and drives back for the part that was not on the van. A month later the customer says the fix was never done right, and nobody has a picture of how it was left.
A truck roll for something that turns out to be a fifteen-minute fix, or no fix at all.
The wrong engineer, the wrong part or the wrong time block, because nobody saw the site first.
Documentation scattered over private phones, paper notes and email, so a supervisor cannot audit what was done.
Email, SMS, WhatsApp or a QR code in the portal or on the machine. Engineers can also start a capture themselves on site, without sending a link.
The flow asks for the machine number, the fault, the display and the surroundings, in your order, with a spoken description that is transcribed.
Routing sends it to the planner or the specialist team, with an SLA in hours. The case carries the reference, the answers, the transcript and the media.
Fix it remotely, or book the visit with the right part and the right engineer. After the job, the engineer captures the result in a case linked to the original.
Teams using Capture report 23% of customer problems solved without dispatching a technician and 79% fewer field service visits. The visits that remain start with the planner having seen the site.
A scanned serial number, a photo of the display and a clip of the fault running tell the planner what to load. That is how the first-time fix rate goes up without adding headcount.
The engineer films before, during and after. The supervisor audits from the desk, the customer gets their own copy, and the record is sealed on arrival for when a question comes back months later.
Send one link to your own phone and see what a field case looks like.
Scan the QR sticker or barcode on the machine, or type the number. A choice question: what is the problem? A yes/no: is it still running? If yes, film it running for fifteen seconds with sound. A photo of the display or the error code. Anything else we should know? Contact details at the end, and a reference number on the thank-you screen.
Same flow logic, started by the engineer on site: photos of the finished work from the angles you named, a short walk-around with a spoken summary, a declaration. The case is linked to the original fault report, so the planner and the customer see before and after in one file.
Nobody has to be online at the same time. The customer films when it suits them, the specialist reviews when ready. Five hundred captures do not need five hundred appointments.
No. The link or QR code opens in the browser of any phone. No app, no account.
That is the point. They film when it suits them, the team reviews when it is ready. Nobody has to be online at the same moment.
Yes. Staff can start a capture themselves without sending a link. The completion case can be linked to the original fault report, and the customer can receive their own copy the moment it is sent.
Remote-first, not remote-only. Some jobs still need a visit. Those visits start better informed, with the right engineer and the right part.
Yes. Every case has "copy for CRM", and there is a REST API with scoped keys, webhooks and automations.
Also relevant: flow builder, photo and video checks and security and privacy. Background: our posts on proof of work in field service and remote diagnostics.
Let the person on site show you first. Then send the right engineer, with the right part, or nobody at all.
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