Venta Capture, a product of VentaVid, is a guided visual capture platform: your customer, tenant, driver or contractor films what you need on their own phone, guided step by step, with no app and no account, and it arrives as a sealed, structured case in your team's inbox. Each case is checked against rules you set and marked green, orange or red, and every finding says in plain words what it does and does not mean.
Signals, not verdicts. More than 25 control points per submission: automatic signals, recorded session events and one signed seal. Your team decides.
Signal rules
v4Most submissions are honest. The trouble is that honest and doubtful look the same in a mailbox, so everything gets the same slow treatment and the one file that deserved a second look gets none.
A black box that shouts "fraud" is no answer either: nobody can defend that in front of a customer, a regulator or a judge.
A claims team reviews every photo with the same suspicion, because nothing tells them which case actually warrants it.
A warranty department approves a return on a picture that already exists on a marketplace, and finds out after the refund.
A property manager or rental desk gets a check-in video that closely resembles last month's, and has no way of noticing.
Your team sends a secure personal capture link, or the customer scans a QR code. A notice before recording says the recording is sealed and checked for editing.
The customer records video and photos in the browser, guided step by step. The session is logged as it happens: attempts, device and network context, camera stream or file.
On receipt, the submission is sealed and every signal is assessed against a named, versioned rule set. The case gets a status: green, orange or red. Each signal contributes only what you told it to.
The reviewer opens the case, reads the findings and the caveat next to each one, and decides: approve for handling, ask for a retake, or escalate to a manager with a reason.
Green, orange and red tell a reviewer where attention is needed. That means the honest majority moves faster, and the few cases that need a closer look get one.
Every signal carries a title and the nuance that belongs with it. That means a handler can tell a customer exactly why a case is on hold, in words a human understands, not a score.
You set each signal to ignore, info, orange or red, some with a threshold. That means two insurers with different appetites for risk run the same product with different outcomes, and neither is told what to think.
See the signals on a case you submitted yourself, on your own phone.
Each photo and video carries its own panel: green "no anomalies found", orange "take a closer look", red "do not trust without a new capture". Every finding has its caveat next to it: a file from the gallery cannot prove moment and place; missing device data also happens after sharing through an app; a re-save by a messaging app is not an edit.
Recording attempts, video arriving through a file fallback, known virtual-camera software, no streaming confirmation, a sealing failure, a device or network seen before, a similar environment in an earlier submission. Each is set independently.
The same submission, a screenshot signal and two recording attempts, goes through with a note at one organisation and is held for review at another. The rules decide, and the rules are yours.
On a clean case a configurable button sets the status you choose. It only sets a workflow status; approval, payout or handling happens in your own systems.
The timestamp proves receipt, not the event. Harder to manipulate is not impossible to deceive. Capture does not diagnose.
Signals are judged against a versioned rule set, so an old case keeps the version it was assessed under and is never silently re-scored.
Per item, not just per case
Recorded in the session on this device, nothing triggered.
Caveat. A clean result means the file is unchanged since receipt, not that the situation is genuine.
From a file rather than the session, no device data present.
Caveat. A file from the gallery cannot prove moment and place, and missing device data also happens after sharing through an app.
Found online, and a similar environment in an earlier submission.
Caveat. A re-save by a messaging app is not an edit. Ask for a new capture before you conclude anything.
No. It gives signals: green, orange or red, against rules you set yourself. Every signal type has its own setting, so you decide what counts as a reason to look and what does not. A signal is a reason to look, not a judgement. Your team decides.
Recording attempts, a file arriving instead of a session recording, virtual-camera software, a device or network seen on an earlier submission, a similar environment, a sealing failure, and for existing photos: editing traces, AI indications and copies found on the internet. Each one is explained in the case.
Yes. Every signal can be set to ignore, info, orange or red, and several take a threshold, such as "flag from three recording attempts". Changes create a new version of the rule set; earlier cases keep the version they were judged under.
Never. A status only tells the reviewer where to look. The reviewer approves, asks for a retake or escalates, and each of those actions is recorded with who, when and why.
The case says so plainly and records it as neutral. It is never counted against the submission and there is no hidden score.
See also upload verification, the shared inbox where signals are handled, how insurers use it, and our post on why shallowfakes reach claims desks.
One flow, one link, and a case that tells you where to look.
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